Frequently Asked Questions
Have a question?
We have an answer!
Take a scroll through and learn everything you need to know before heading out on tour.
Plan Your Visit
Opening Hours
Daytime Activities Start at 9:00am Daily
For 9:00am tours, check in starts at 8:45am.
Tours run throughout the day until nightfall.
Click Here to learn more about winter tour availabilities.
Vallea Lumina Starts Nightly After Sundown
In the summer, with the days being longer, the first tour of the evening can start as late at 10:00pm.
In the winter, with the days being shorter, the first tour of the evening can start as early as 5:00pm.
For more information on Vallea Lumina, please visit vallealumina.com
Getting to Basecamp
Planning on Driving?
TAG Basecamp is located 15 minutes north of Whistler Village on Highway 99 at Sixteen Mile Creek Forest Service Road
From Whistler, head north on Highway 99, passing Emerald Estates. Look for a large wood sign on the left that says “Welcome to The Adventure Group.” Turn left onto a gravel road uphill to reach our parking lot.
Need a Shuttle?
Click Here for Pick Up Location
Round Trip Shuttle Service is available to add on while purchasing your activities. First shuttle pick is at 8:30am. Space is limited and must be booked in advance.
Our shuttle picks up and drops off at the Whistler Village Gateway Bus Loop under the big bus shelter by the Whstler Visitor Info Center.
Parking
Paid Parking is in effect
All day parking for The Adventure Group is $10 per vehicle and can be purchased as an add when booking your activities.
License plates are requested for monitoring.
Group Visits
Looking for information on Group Bookings?
Click Here for more information.
TAG Adventures Info
What Activities Does TAG Offer?
Superfly Ziplines – 2.5 Hours
Snowmobile Tours – 2 to 2.5 Hours
Ancient Cedars Snowshoe Tour – 3 Hours
Side by Side Tours – 2 to 2.5 Hours
Aerial Obstacle Course – 2 to 4 Hours
Wedge Whitewater Rafting – 2.5 Hours
Vallea Lumina – 30 to 60 Minutes
What time of year is each activity available?
The following are the approximate times that each of our activities operate throughout the year. Availability may vary depending on weather conditions.
Superfly Ziplines – Year Round
Side by Side Tours – May to November
Aerial Obstacle Course – April to November
Wedge Whitewater Rafting – June to August
Snowmobiling Tours – December to April
Snowshoe Tours – December to April
Vallea Lumina – Year Round
May to October – Summer Course runs from approximately – Is a 1.5km long trail that includes a steep staircase with about 120 stair steps.
November to April – Winter Course runs from approximately – Is a 1km long trail that does not include the steep stair section to allow for snow removal.
Activity Requirements
SIDE BY SIDE & SNOWMOBILE:
To drive a Side by Side or Snowmobile we require you to be over the age of 16 and have a valid learners license at least. The original driver’s or learner’s license needs to be presented at the time of check-in. Passengers must be 6+ years or older.SNOWSHOE TOUR:
All guests must comfortable and physically able to hike 3 to 5km in the snow. Minimum guest age is 8 years old.
SUPERFLY ZIPLINES & AERIAL OBSTACLE COURSE:
Kids must be 6+ years or older and all guests must weigh between 60-250 lbs (27 – 113 kgs).WEDGE RAFTING:
Minimum weight for the tour is 90 lbs (41 kgs) in high water and 80 lbs (36 kgs) in low water.Are the activities guided?
All of our day time tours are guided experiences with expert guides.
Vallea Lumina is a self guided experience but rangers are stationed through out the course and the whole course is monitored by CCTV.
Basecamp Amenities
Food & Beverage
Basecamp Café
Refuel while your adventure! Options change year round but here is a selection of what we have:
Snacks: Pizza, Pastries, Soups, Chips
Beverage: Coffees, Hot Chocolates, Juices
Complimentary drinking water fountain is available
Warming Hut
Relax and Warm Up Between Adventures
New This Season: Between adventures, warm up and chill out in our warming hut.
Complimentary lockers and boot dryers are available. Enjoy boardgames and colouring for kid’s!
Interpretive Snowshoe Loop
Looking for something to do between adventures?
New This Season: Enjoy complimentary snowshoeing from Basecamp is available starting December 15th 2023.
The loop starts at basecamp and will be approximately 1km through the forest to a viewpoint looking up to Blackcomb Mountain and Wedge Mountain. Along the way, signs will share information on the local flora, fauna and surrounding mountains.
Keep an eye out for more information!
Washrooms
There are washrooms are located at Basecamp.
What To Bring & Wear
What to Bring
- Water bottle
- Any life saving medication you may need
- Phones, Cameras and GoPros welcome – just at your own risk
- Ski goggles if you have a pair
- A valid drivers license if you are wanting to drive a Snowmobile or RZR
- Sense of Adventure!
What to Wear
Dress for the Weather!
In the winter, we recommend:
- Warm Layers with a waterproof outer layer – like you’re going skiing!
- Warm socks, gloves, tuques/beanies, and neck warmers
- Warm waterproof winter boots
In the summer, we recommend:
- Wear appropriate clothing for the weather conditions.
- Activewear and waterproof layers such as a shell jacket and pant in the event of inclement weather
- Close-toe shoes are required
What Not to Bring
- No Drones – sorry!
- No Alcohol, Drugs, Cigarettes or Vapes
- No Umbrellas
- No Bad Vibes
- No Pets
- Anything that would prefer to not lose or drop like keys or wallets are best kept in a secure locker at Basecamp
- Anything that you would rather not have break or get dirty
Missing Gear?
To Borrow
We don’t have full outer wear available to borrow but we do have a limited selection of the following available to guests to use:
- Shell Rain Jackets & Pants – Not Insulated
- Rain Boots
- Goggles
To Purchase
We have the following items available to keep you comfortable on your adventure:
- Hand and Toe Warmers
- Rain Ponchos
- GoPro Rentals
Cancellation Policy
Are bookings transferable or refundable?
Bookings can be cancelled for a full refund 24 hours in advance. They are non-transferable.